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Professional
experience
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Cairo – Egypt
Applications
Services Manager
Key job responsibilities:
----Nature of
job impact:
- Managing
the ERP Consultancy, Web Developers, Network Services, and Helpdesk
teams.
- Managing large and
complex RFC (Request for Change) projects from start to finish.
·
Responsible for the Disaster Recover planning
and testing.
·
Key Player of the responsible team for
assessing different Cloud solutions to build Raya Cloud.
·
Key Player of the team responsible for ISO
audit.
·
Responsible for the IT annual planning for
all Raya Line of Businesses.
- Providing strategic,
forward-looking vision when designing solutions to maintain flexibility,
good exception management and future integration opportunities.
- Providing continuous
feedback to the CEO regarding the priorities and status of Customers’
projects.
·
Responsible for Raya induction Program (IT
section).
·
Managing the day-to-day IT operations.
·
Providing broad functional and technical
expertise within multiple business areas, in the analysis, design,
development and implementation of business processes and IT applications.
- Providing the
consulting support on cross-organizational processes and systems issues
and the review, acquisition, and implementation of new applications.
- Reviewing business
requirements for multifunctional projects offering solutions to business
needs.
- Resolving operational
inefficiencies, conflicting business practices and integration issues by
suggesting alternative cost effective/ reduction solutions.
- Responsible for the assessment and annual performance
appraisal of the staff members.
Achievements and
Successful projects
- Raya Disaster Recovery
Site.
- Oracle Different
Implementations and consultancy for Raya Line of Businesses, BariQ and
Innovo
- Oracle Disaster
Recover Project
- Oracle Business
Intelligence (Oracle Discoverer)
- Oracle Users usage
report.
- Raya Data Center Website, click
here
- HR payroll and Oracle
Integration
- HR system and Active
Directory Integration
- HR Performance
Appraisal and Active Directory Integration.
- Microsoft Reporting
Services
- Helpdesk service
enhancements
- Secure Raya IT
Resources using new Domain Policy
- Enhanced Raya Backup
Scenario
- Upgraded the OS of
Raya PCs to Windows 7
- Upgraded Microsoft
Deployment Kit
- .Wireless TMG Server
- SCOM Project
- SCCM Project
- Upgraded Kaspersky
Antivirus
Business
Applications + E-Commerce Manager
Key job
responsibilities:
----Nature of
job impact:
IT Operations
- Managing Web/Software Developers,
System Administrators and Helpdesk teams.
- Providing continuous
feedback to the IT Director regarding the priorities and status of work
being performed within specified areas of the IT department.
·
Providing strategic,
forward-looking vision when designing solutions to maintain flexibility, good
exception
·
Providing broad functional and technical
expertise within multiple business areas, in the analysis, design,
development and implementation of business processes and IT applications.
·
Responsible for the IT annual planning.
- Providing the
consulting support on cross-organizational processes and systems issues
and the review, acquisition, and implementation of new applications.
- Reviewing business
requirements for multifunctional projects offering solutions to business
needs.
- Resolving operational
inefficiencies, conflicting business practices and integration issues by
suggesting alternative cost effective/ reduction solutions.
- Managing large and
complex RFC (Request for Change) projects from start to finish.
- Monitoring
year-to-date improvements and ensures -through the development and
execution of testing plans- that production issues are minimal after
implementation of new enhancements, changes or upgrades.
- Controlling
OPEX (Operational Expenditure) and CAPEX (Capital Expenditure) budgets
in coordination with the IT Director
- Managing and guiding
the testing of business applications using appropriate methodologies and
tools to improve quality, flexibility, and efficiency.
- Responsible for the assessment and annual performance
appraisal of the IT Applications staff members.
E-Commerce Operations
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Responsible for the Online Sales, Operations,
E-Marketing and Social media teams.
·
Managing
the day-to-day E-Commerce operations. Click here
·
Managing the Online Payment Processes.
·
Responsible for the Website and Social Media
Integrations.
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Responsible for the Online Business
Development
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Responsible for the Website Zero Stock Cycle.
·
Responsible for Website Functionalities
(Online Comparer, Systems Integrations, Auctions, Installment System, Premium
Card Integration, …. etc.)
·
Leading the supporting functions to integrate
the E-commerce processes with the internal process.
Achievements and
Successful projects
- E-Commerce and
E-business projects. Click here
- Best Service Nigeria
company startup project.
- Raya Algerie company
startup project.
- Company portal sites
for Raya Trade.
- Retail Management
system Project.
- Integration programs
between the ERP system and the front end applications (Retail and after
sales applications).
- CRM project.
- New Retail Chain
project (Kaza Miza Project).
- Microsoft Reporting Service
project to support the decision makers.
- Telesales Project.
- Customer Loyalty
System.
- IT Helpdesk system project.
- HR Automation Project.
- IT policy, including
Network, PCs, and applications for local and remote locations.
- The migration project
for the old headquarters to the new location.
- IT policy developed
and implemented to meet the KPMG audit requirements.
- IP Surveillance
system.
- Vocal Receipt project.
- Site to site
connectivity with Algeria using ISA 2004.
- Web and Email security
project using Surf Control filters (now Websense) and Antigen for
Exchange.
- Wireless networks
project.
- Company users and
systems Migration project from Old windows 2003 Active Directory to windows
2003 Active Directory in Raya one domain name project.
- The company NT domain
upgrade project from windows 2000 Active Directory to windows 2003
Active Directory.
- The company NT domain
upgrade project from NT4.0 to windows 2000 Active Directory.
- The MS Exchange 2000
server upgrade project to be exchange 2003 server.
- The MS Exchange 5.5 server
upgrade project to MS Exchange 2000 server.
- The ISA 2000 server
upgrade project to be ISA 2004 server.
- Proxy 2.0 server
upgrade project to ISA 2000 server.
- Monitoring project for
LAN and WAN networks using 3com network supervisor cyber gauge programs.
- The company LANs and
WANs installed using 3com switches, Cisco Routers.
- Microsoft SMS 2.0
project.
- Microsoft SUS
(software Update Server) Project.
- VPN Project.
- The MS SQL 7.0 server
upgrade project to MS SQL 2000 project.
- The MS SQL 2000 server
upgrade project to MS SQL 2005 project.
- Data Warehousing and OLAP
project.
- Microsoft Data
Analyzer project.
- Microsoft reporting
service project.
- Designed, Developed
and managed different business solutions using Remedy application (one
of BCM products).
- Symantec Raptor firewall
project.
- Norton antivirus
corporate edition project.
.
INTERNET EGYPT April 1999 - May 2000
Cairo - Egypt
Technical Support Engineer
- Install and Support Network software for
the company Customers like NT domains, exchange 5.5, MS Proxy 2.0, etc
- Administer Hurghada network systems
including Cisco secure software, NT servers, Users Accounts and
Mailboxes, Branch LAN, Customers Leased Lines.
- Technical Support for the dialup users.
- Troubleshoot internet connections for
the company customers on their PC and Notebooks (IBM Compatible or MAC)
in the Main office.
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Summary of
qualifications
Summary of
Courses
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§ Advanced
Management Program @RITI.
§ Microsoft
Certified Database Administrator.
§ Microsoft
Certified Systems Engineer (Windows2000&NT4.0).
§ MCP+Internet.
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Project Management Professional.
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Advanced Management Program @RITI.
1. Understanding
Business through Managerial Finance.
2. Creative Thinking & Effective Problem
Solving.
3. Quality
Management for
Business Improvement.
4. Business
Strategy for Leaders.
5. Marketing: A Key Success Factor.
6. Mastering the Sales
Process.
7. Business in Global Context.
8. Developing the Leadership
inside You.
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Technical Courses
1. MSSQL 7.0
Administration.
2. MSSQL 2000
Programming.
3. Secure Microsoft
Windows 2000 Server.
4. Microsoft System
Management Server.
5. Cisco Certified
Network Associate.
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Soft Skills
1. Creative problem
solving.
2. Interpersonal
Skills.
3. Quality
Management.
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